Return & Replacement Policy

Effective Date: 1.04.2025

At TISPL, we ensure that all products are thoroughly tested at our Experience Center before dispatch to guarantee quality and performance. However, we understand that issues may arise, and we are committed to providing the best support to our customers.

1. Eligibility for Return & Replacement

We offer returns only for damaged products and exchanges for functional issues.

a. Return Policy (For Damaged Products)

• If the product is received in a damaged condition, customers must provide a clear unboxing video as proof.
• The video should capture the product’s packaging, unboxing, and visible damage.
• Once verified, we will initiate a replacement as per customer preference.

b. Replacement Policy (For Functional Issues)

• If you experience any functional problems with the product, please contact our support team immediately.
• Our team will resolve the issue within 24 hours through troubleshooting or service support.
• If the issue cannot be resolved remotely, we will arrange for a replacement of the product.

2. Conditions for Return & Replacement

• The product must be returned in its original packaging with all accessories and manuals included.
• Any tampering, physical damage (not caused during shipping), or signs of misuse will void the return/replacement request.
• Returns or replacements must be initiated within 5 days of receiving the product.

3. How to Request a Return or Replacement

1. Email us at marketing@tispl.tech with your order details, issue description, and unboxing video (if applicable).
2. Our team will review your request and provide further instructions within 24 hours.
3. For damaged product replacement, we will arrange for a pickup or guide you on the return process.
4. For functional issues, we will attempt to resolve them remotely before proceeding with an exchange.

4. Refund & Exchange Process

• Refunds will be processed once the returned product is received and inspected.
• Exchanges will be initiated only after verifying the reported issue.
• No refund will be provided for functional issues; only replacement will be offered.

5. Product Demonstration Availability

If you are interested in seeing a live demo of our products, you are welcome to visit our Experience Center. We also offer online demonstrations for your convenience.

To schedule a demo, please contact us at marketing@tispl.tech or call +91 6292 332 804.

We appreciate your trust in TISPL.tech and are always here to assist you! 😊